Thanks. I know the UK Govt doesnt care but at least I feel I had a way to strike back! (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. penalty charge (Dart Charge or Mersey Gateway). Sorry to hear that. I used the crossing on the 15th of October 2017, and paid 5 for 2 crossings (1 north bound, 1 south bound) on the 16th and received a receipt via email. 42 is a lot for any hire car firm. Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. Really worrying that they tried to charge you this amount. The whole world out scam each other and the UK Government back it. Thank you Pete, How do I go about appealing. Let me know if you have any problems. If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. I am so angry at myself, I want to pay it online, but it will make no difference now. saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. Yours faithfully, [Your signature] Download letter docx ( 14 KB) Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. About the photo: Evidence shown in Alex Murdaugh's trial for murder shows the Colleton County property where the Murdaughs lived, at the Colleton . So you are not out of the wood yet. 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. The fine is 70 (with 35 option for early payment) but OP has more than one. I am very interested and heartened by the outcome of your independent tribunal. The rest will be dropped. Im also very annoyed with, given all the revenue that this system is making the proprietors of the bridge, why cant an automated email be sent to vehicle owners that are registered with Dart Charge? Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. If convicted, he faces 30 years to life in prison. Im more angry with myself than anything else :(. Oh Yippee. Have you payed the fine or are you waiting too see what they say? Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. They charge an Admin fee! So, I assume, I/you would only be liable for the lower penalty charge of 35. We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. Youll find information on how to appeal to the adjudicator in the rejection letter. What do I do now? But on 20 July they posted me penalty charge notice, with no mention of a 14-day period! Local residents put up with enough and should not be put out further by the crossing. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. Contravention date 21/02/2015 and I make a payment on 23/02/2015. Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. Anyone had the same situation and recommend next course of action? I crossed the dart ford crossing On the 24th June 2019 I went to pay the following day in my phone but the page wouldnt fully load I tryed several times to pay the fee that day and the page still wasnt loading the following day i manage to pay online using a pc i also have a receipt for this I have now received a fine for 2 amounts recent one being 102 I dont not find this fair or reasonable as I made several attempts to make the payment the next day before midnight is there anyway I can appeal this. Shame on you Dartford crossing and management team. Saluti, I live in Scotland and was unaware of any toll crossing charge at Dartford. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. On the crossing there is nothing! Not giving you the option to pay the normal fare when its your first time? Sep 16, 2022. I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. Hi Pete, If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. Because I did the journey in a day Ive been collared for my return so no leeway to pay re first offence. I wish you the best of luck and let us know how you get on with this. Vehicles usually pay 2.50 to use the crossing. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. This is the first and only time the vehicle has crossed. As a result, a Confirm Payment system is in place. The signs are appalling as you can see from our drivers-eye video. Of course I do. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. Yes its known on the east side of London wider publicity is not available and you need to actively search to find out how the system works. There are no contact details on the charge certificate. Do you know if they have abandoned that practice? . no barriers, no man at the tollbooths and I cant remember any sign over there In short, the lack of booths is supposed to help keep traffic moving. When asking the lady there which dates I am missing the could not tell. I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. How much am i in trouble? hi! Find your local Trading Standards office here. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. Help - ** RESOLVED ** . Very dodgy the way this business is run, pure money making outfit trying to scam honest people. This is the third time this month that we are caught in your ineffective and time consuming communication system. If so, you should be fine for both trips. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. This system is completely insane. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. Trawled for ages thru the website but could find no info about the Tags. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. The result? The best way to pay for a Dartford Crossing is to use the official website. Im a second-time offender, having simply forgotten to pay the charge on two separate occasions. Why I need to pay for some one else? What can i do? On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! I checked where I was on that day & time : It was the Thames bridge at Dartford. Sorry to hear about the problems. I have been hours going back through credit card and bank statements as I was sure I had made payment. Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. I have seen photographs of the sign which seems quite confusing. The whole system has been designed and set up to catch out motorists. You should contact the hire firm and get the number plate. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! I have just realised I forgot to pay on the 12.11.2015 :( We travelled last month and first we knew about toll was a warning letter about a fine for not paying crossing charge. The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. I received an email from Hertz to tell me that they took money on my credit card to pay a parking fine. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. I can only hope and pray. Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. Yes, you can. No prices, no method of payment, no official guidance. which they cant use against the payment owed? Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. Is there a time limit within which the Dart Charge penalty notice has to be issued? I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. Could someone please have a look to see if there are any "holes" in it. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. Then they ask for 37.50. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. Although my number plate seemed to have been correctly detected. This is just extortion. Thank you! Its my first time. Mainly because motorists forget to pay the toll fee on time. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. What the hell are they playing at. Dart charge notices and luton regained the original behavior. Hope this helps. I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. I am now being billed for 6 for the 2 crossings and have appealed. I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. Did not pay on our 1st crossing. Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. The last time I crossed, I noticed the big C on the road, which I had seen in London. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. Surely there must be a limit as there would be for a speeding fine by the police. Ive replayed on the form giving details but this was rejected. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). Increased to 105.00 if not paid within 28 days. Its a bit sneaky, but last time I had a parking fine, I paid 5 for a trial to chat with an online solicitor called JustAnswer. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). I think they have 56 days to make a decision. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 How to pay penalty without any letter to do? I think making an online payment or on the phone (when it starts working again) would be the best bet. I have had the same issue. HI I forgot to pay on the 21/12/2014 when the new system started I was later contacted by dart and offered the opportunity to pay which I did for both journeys/directions. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. Payment can be made online, by phone, post or at retail outlets. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. I doubt there is much you can do legally, but maybe a letter explaining the situation and pointing out the lack of customer service from the employee might help. Make sure you swerve the fine with APH.com here. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. Once you get the Penalty Charge Notice, you must send it a challenge to the charges within 28 days or pay the fine . Failure to make payment within 14 days of service of the notice may result in the debt being registered at the Traffic Enforcement Centre. Relieved to read your message! I have used the Dartford crossing 3 times, last on 24th of August. This includes vehicles exempt from paying road tax because they are used for disabled persons. In this case, you would receive a 'charge certificate'. This whole online paying system just feels so criminal and just aimed at catching people out. Would be great if you can explain and help me understanding thank you. You should be fine. Paid Dart charge late and first notice of a fine is 105! which is also a disproportionate amount of money. In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. I have now received 2 x pcn for these crossings !!!! I came through the crossing; no idea about how/where or indeed if I have to pay. Hope it helped. If the former it seems a very good idea, seems one would win all round. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? I used crossing forward and back on 21st of September but was able to pay only the next day morning. Last year it was toll booths only going through the tunnel and no payment going over the bridge. Been using Dart Tag for years, no problems. Yes, I fully agree with you Alan. Will also be taking a screen shot of this page to give an idea when I paid and when. if I will not pay within the 27th February? .. so Im delighted and offer to pay. This eBook is for the use of anyone anywhere in the United States and most other parts of the world at no cost and with almost no restrictions whatsoever. Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. Let us know and sorry I could not be of more help. Ive realised today is 11 days since I forgotten to pay the crossing. The arbitrary 35 fine is proof of that. Why not give all motorists a fair chance of understanding what to do? I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). one year on from Shane Warne's death, Daily Mail Australia remembers cricket's . I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. FML! How did you take it to an independent tribunal? Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? I confirm that I have not. Our team fact-checks content to ensure accuracy at the time of writing. To see how we use, store and share your contact information you can read our privacy policy. When paying on-line you have to confirm the terms and conditions. Council parking tickets are called Penalty Charge Notices. I received a Charge Certificate in the post yesterday (22/01/2016). Husband phoned them up and the guy basically said tough you will have to appeal it. According to the gov.uk website, disabled drivers/ vehicles are still exempt. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. Vehicle hire company said we dont know where you work, or what roads you use. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. How can the burial of a mother and a 2.50 fee be weighted. We ended up in the small claims arbitration process. Dartford will then send me PCN. I havent received anything through the post about a fine or request to pay the charge. I paid the 7.50 over the phone and they emailed a receipt. We seem to be O.K.