We use cookies to make wikiHow great. How much does it cost? If the toll company reject your dispute, you can request a hearing with an administrative board. Contact the agency that assessed your violation to find out the methods available to dispute the violation. Learn more about accepted electronic tag options. [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information Get the Toll dispute completed. 48 0 obj <> endobj Plano, TX. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. Underhandedly right in the middle of the deal, NTTA works a deal with TXDOT, and now the private company who gave a verbal agreement they would not sue, collects the tolls for the next 50 years. If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . Monday - Friday: 8 a.m. - 5 p.m. I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. I filed another dispute and called NTTA back. I was told I could stop payment on my check. As part of this commitment, we established a confidential, anonymous reporting system for employees, vendors and the public to report concerns about potentially unethical, illegal or wasteful activity or any other conduct inconsistent with NTTA policies. Keep in mind that you're still liable for the violation even if someone else was driving your car. We use cookies to ensure that we give you the best experience on our website. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. For example, the San Joaquin Hills Transportation Corridor Agency in California allows you to contest a violation either online or through the mail. The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. Mi cuenta; Carrito; Finalizar compra; Mi cuenta; Carrito; Finalizar compra; Contacto 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. This happened twice that the person I was talking to said they resolved by bill problem, only to be sent notice of non payment 30 days later with $80 fees attached to a $66.50 bill. 6. However, if you recently sold your car or it was stolen, you won't have to pay the toll. Media Relations -@email The signs that show the charges come too late. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. She received her JD from Indiana University Maurer School of Law in 2006. Reimburse the discount of $4.84 as promised. : Kansas Turnpike Authority requires to fill-up Violation Contest Form. Payment location types and available services are defined on each tab. Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. I incurred an NTTA toll in mid January, but never received a bill by mail. The NTTA processes payments for TollTags, TxTags and EZ TAGs. The correct way to get the fees waived. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. Issues reported will be taken seriously, and all reports will be examined and investigated. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Good Friday - April 7 & 8 Do attach relevant documentation(s). This is on 183. Stick the tag to the windshield in the proper location, pressing it flat. The bill was addressed to D&M Leasing at my local address in Louisiana. Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. The North Texas Transportation Authority (NTTA) maintains the operation of toll roads in North Texas. Submit a complaint and get your issue resolved. The exact process for this will vary depending on who issued the card. Call the customer service center. For more information, please see our They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. We research all concerns you bring to our attention. The supervisor assured me I was paying for both the Zip Cash and Tolltag. Can you go to jail for not paying tolls in Texas? Peel off the adhesive backing and place the tag. Part 2 Part 2 of 3: Registering Your Dispute Download Article Call the customer service center. How to dispute NTTA charges? By phone: (800) 916-8800. Sunday: Closed, 4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132, 5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052, 5555 President George Bush Turnpike, Irving, TX 75038, 2110 N Galloway Ave #120, Mesquite, TX 75150. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. Even the same unpaid balance of $7 from year(s) prior. I sent the collections firm a letter disuting the claim and asked for valodation of the . They say I am responsible for all of the fees even though this was a computer error. If your case is complicated, our review may take longer. There is an option to upload documents. What are the side effects of Thiazolidnedions. NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. Which is the best romantic novel by an Indian author? By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. Choose a day and time that best fits your schedule, and provide your contact information. and our This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. Amount of transaction. Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. X This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. If the toll tag worked in Texas why did it not work in Kansas? If this is the risk of getting on a toll road, it's simply not worth it. The ombudsman assigned to Bucklin helped resolve the charges which totaled $1,664.82. Open in new tab Call NTTA Customer Service 972-818-NTTA. However, if it is ignored it can go into warrant status just like any other traffic offense. When will the government step and help. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! Desired outcome: I hired a Notary to meet us and all parties signed a Bill of Sale. I called to explain that vehicle is no longer in my possession or name. Exactly right. The NTTA says that the invoices are sent to the listed address in government records and that the vehicle's owner is responsible for updating the registration. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. Consumer Dispute Center. Keeping in Contact The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. Fill in and submit and we will get back to you. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. We aim to complete the review of your concern within three business days. Some agencies may require you to pay a fee or deposit when you request a hearing. Fact #4 - My current vehicle which I own has a Louisiana license plate. NTTA Is monopolize the toll roads. The process for each toll company is slightly different, but youll need evidence to support your claim. Speakers Bureau -@email Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. Chester, PA 19016. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. This complaint was posted by a verified customer. % of people told us that this article helped them. You don't know the difference between chargebacks and refunds. Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. After living here from almost three years, I've started to figured out that the NTTA (North Texas Toll Authority) is pretty unethical in their billing practices. Thanks to all authors for creating a page that has been read 121,648 times. State law typically requires the hearing to be scheduled within a certain amount of time after your request. Under Texas law, someone who fails to pay a toll may be charged with a criminal misdemeanor for toll evasion under Chapter 370.11 of the Texas Transportation Code. Title Jumping is a crime. Mail the dispute form with your letter to: TransUnion LLC. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. I want information on how to check for outrageous toll charges in advance of a trip. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. If a case is ignored or not defended properly, the North Texas Tollway Authority can issue citations that can go into warrant status. I typed in "NTTA complaints" into Google to see what would come up, and to my surprise there are many people who have the same exact story. USPS tracking number You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. NTTA Fees I have called numerous times to pay off every single one of my tolls.total of $533. What happens if I dont pay my tolls in Texas? Stephanie said she would fix the error, but then hung up on me. You simply forgot about the purchase. Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! However, not paying tolls means you can get charged with a criminal misdemeanor. They are chosen by County Commissioners and by the Texas Governor. Just like that, your appointment is reserved! Would showing proof that I no longer lived at that address help dispute the balance? 01. wikiHow is where trusted research and expert knowledge come together. P.O. You need the following information to dispute a transaction: Date of transaction. Enter information about the transaction as prompted. On the Account Activity page, find the appropriate order or transaction, and then click Details. Copyright 2023 NBCUniversal Media, LLC. So you do not want to ignore the citation for failure to pay tollway. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Has anyone had similar experiences? Meaning I NTTA took out $10 from my account for usage on a car I do not own. There was an error with his temp tag and he should not have been charged on this vehicle. Regarding Labor Day 2022 trip. If you continue to use this site we will assume that you are happy with it. W. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. In an email, Bucklin wrote, in part, "After I called NBC 5 Responds, I was connected with a wonderful woman who came to my rescue and got me connected to the right person.. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. Saturday: 9 a.m. - 5:30 p.m. My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. We would like to have any negative information removed from all credit reporting bureaus. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. I asked that when the check was received to credit it to my new account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. hbbd```b``z"+] D2=0,; Find out the toll facility whose tolls you want to contest and contact the corresponding authority: As Texas allows some out of state toll passes, you will have to contact the concerned authority for contesting their toll violation: TollGuru is a product of MapUp and reflects our mission to serve businesses of all sizes. Business Diversity -@email This article has been viewed 121,648 times. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. Get updates on whats happening in North Texas to your inbox. Download PDF Texas Motor Vehicle Transfer Notification I escalated to ensure all items were being paid in full. The $35 difference is due to having it go to collections. I am not going to pay a toll tag or bill if the car in no longer under my name. Cookie Notice ZipCash is just one of two ways to pay for NTTA toll road use. %%EOF Typically you can find a dispute form at the toll road operators website that you need to file a dispute. But I said it has not been a year! NTTA will accept any of the documents above, however, we cannot accept a handwritten bill of sale or another type documentation of sale, even if it's notarized. This has affected our credit rating in a negative way. The criminal offense is only a class c misdemeanor. Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it. NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. This is on 183. We will keep you informed about our progress. Browse the results on the panel to the left of the screen Report a Roadway Problem -@email Who is exempt from paying tolls in Texas? Some companies also have the option of disputing by email. Two employees told him that if he didn't pay the bill, he could be arrested, he said. That bill said start saving now with a $20 toll tag. We currently are awaiting a date from the Courts for our hearing. Careers -@email And despite months of protests, she. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . 108 0 obj <>stream Charles Evans says he received a bill for $518 for about $18 in tolls. The charges for both of those trips were $13.24 each trip. You usually can remedy this situation by checking and updating the status of your payment account. I received so many complaints from readers about the NTTA over-billing commuters for late toll . I was not in the state at the time that the toll is coming from, & the have never contacted me. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. Claim it and get a lot of features. Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46.