To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Why is the price displayed on my ticket different to what I paid? Youmade an unsuccessful request for annual leave for the date of theBooking. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Abhorrently bad process for handling refunds and rescheduling due to illness. If there is a financial failure of any Transport provider. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. We/Us/Our We are the Booking agent with whom You made the Booking. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Travelling can be a huge expense, which is why its normal to try to score savings when you can. A copy of the notice of failure or disruption of the public transport. Attend participate in, take part in, use, or be present at. ?DO NOT BUY TICKETS FROM TICKETEK! After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Ticketek routinely mismanages ticket processing which should be simple. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Lost a baby recently? I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Companies can ask for reviews via automatic invitations. Worst website and app I have ever used!!! I have now been trying for a refund for 6 months. We also ensure all reviews are published without moderation. Adverse weather with no Government Agency warnings not to travel. Why does Ticketek Marketplace charge fees? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I replied and asked for a direct line or email address to speak to management/no reply since. If enough people do it they'll be investigated. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I was certainly given the runaround by others who I had dealt with. They rapidly charged my credit card, then didn't provide the tickets. Why is your site permanently unavailable. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. I find the app difficult to navigate. Tixel is a safe ticket marketplace to trade tickets from Ticketek. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. means the unforeseen change of the date of an examination that. , please contact the Customer Service team directly for further advice about your Refund. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Are Refundable tickets available through Ticketek Marketplace? This is not an insurance policy. I recognise the terms of service were available, but nobody reads those. Any vehicleYouplan to use during theBooking. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . No way to recover tickets. Ticketmaster Resale | ProductReview.com.au Why is this company even allowed to operate?????? Any reason for refund must not be foreseeable at the time. Still waiting for my refund 6 months. is cancelled or postponed by the provider. Why are there multiple listings for the same event at different prices? Safe, Fast and Verified The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. I can not believe in this day and age HOW BAD this company is. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Safe, Fast and Verified Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. A copy of the letter requiring Jury Service. Please also read the General Conditions of Refund. Finally got an answer from them when I contacted fair trading to help. I got tickets to a concert from ticketek that got cancelled of covid. Can I use a Ticketek gift card or voucher? A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Attendance at business meetings and business travel. A copy of the letter requiring Jury Service. Website doesn't work. ProductReview.com.au has affiliate partnerships. They haven't responded to my emails! They stole my money too. What happens to my money when I buy a ticket? Terms & Conditions of Sale | Ticketek Australia I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. is cancelled, postponed or cannot be fulfilled by the. They will do anything to hide from you. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Change My Location Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Is it cheaper to book online or through a travel agent? Ticketek takes the issue of scalping seriously. Emergency Services Police, Fire and Rescue Service or other Emergency Services. If there is a financial failure of any Transport provider. Scalping 18. Buy guaranteed tickets for sold out events at a fair price. Doors Open: 5:00pm Once got a response to an email because I didnt purchase the ticket wont gi. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. They are the shittest service in Australia. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Refunds & Exchanges Follow New articles New articles and comments. Automatic Refunds Everybody else looks like a paedo. i spent 2 hours online and still didn't manage to secure tickets. Sell tickets directly from your Ticketek Account. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . I want an refund, yet there is no way I can get it. Please also read the General Conditions of Refund. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). 2023 Trustpilot, Inc. All rights reserved. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. chevron_left, Availability & type of seating will vary & is set by the venue. To read more about Covid-19 please visit our dedicated page here. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Where You have not been physically examined by aDoctor prior to the date of the Booking. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ticketek Marketplace - Buy and Sell Tickets We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Don't EVER buy for a friend, NIGHTMARE. (This can normally be obtained from the transport companys website). Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I've purchased a ticket and my event is tonight! Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. New comments cannot be posted and votes cannot be cast. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Almost 90 days and still waiting for my refund back. Please also read the General Conditions of Refund. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fuck that, what a joke of an optional extra. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. to then often have to go to their desk at the venue to follow up the issues. An incident number or report from the Police or relevant traffic authority. Further details in the disclaimer. Conditions that are unpredictable and the event is more than two months in the future. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. What can I do if my tickets are lost, damaged or stolen? Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Can I purchase multiple orders in one transaction? Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. I received an error message after purchasing tickets. Where the examination is being provided by a commercial business (not by an educational board). This is such scummy conduct. What to do?? Not that they are necessarily wrong, but people often don't comment when things go routinely right. Send them an inquiry many times and they are not answering! The call centre shut the phone to the customer's face.. Anyone has experience getting refunds from them or have advice on what I should do here? Years ago I did a few days temping at Tiketek. I would and do prefer not to use their services. Ticketek Voucher: $25 OFF Mar 2023 | Nine If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Attendance at business meetings and business travel. The following words or phrases have the meaning shown below wherever they appear in bold in this document. If you've forgotten your account details, never fear we also . A copy of the travel warning from the Government Agency. On-top of that you cant call anyone to purchase ticketsTerrible. Sell Ticketek tickets | Tixel Ltd. All Rights Reserved. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Please comply with any stated ticket limit for this event. means cancellation or significant delay of flight(s) which. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. I have now been trying for a refund for 6 months. Then I looked on Trustpilot at their reviews and really started to worry! How did this happen? Just upload its fucking DEATH CERTIFICATE. Download the Ticketek App & add your ticket to your wallet now. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. A copy of a notice from the examination body, school, college, or university confirming the change of date. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Attend participate in, take part in, use, or be present at. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. No contact, no reply, nothing.You have stolen money from thousands of people who need it. I haven't received my order confirmation email. If they mean no-shows, then so be it. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). They agreed I shoudl get a refund, then asked for my account details for the refund. What gives? But the thing is, they didn't. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. I've bumped the ticket by responding as recently as January 2023. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. A copy of the travel warning from the Government Agency. means an unforeseen circumstance completely outside. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Refundable tickets via tiketek not refundable? : r/sydney There is no phone number, only an email which does not get answered. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Here are 8 tips for writing great reviews. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. I tried calling, emailing before the show, had I had a response we would have made the show. Confirmation that the document cannot be replaced in time for the Booking. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Cannot add tickets to wallet.