Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Wisecars (collectively we, our, and us) is an international vehicle rental broker. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Cancellation Protection can be purchased only at the time of booking and is not refundable. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. When picking up the car, every driver must present their licence. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Wisecars does not own or operate any Car Rental Companies. Due to this protection, it cannot be read by any third party. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Wisecars will not sell or rent any personally identifiable information. Wisecars believes in protecting your privacy. Please note that all additional drivers must also show a valid driving licence at pick-up. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Special price and hope that it will be the same at location. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. All this experience and expertise is aimed to ensure you get the best experience. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Trustindex ltal hitelestve. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. No way has this company got 4.5stars. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. It might take your bank extra time to settle the amount. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. However, this is not true. I booked a rental car in Germany and had a flight get delayed that was going to make me late. In all these cases, you will receive no refund of the money you have paid. Terms of Service - Wisecars If you're 65 or older, you may have to pay a senior driver fee. Manage Bookings Online - Wisecars - Wisecars They will need to show their drivers license, which they must have held for at least two years. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. The permit you may need depends on which country youre visitingand how long youre staying. What's Wisecars' cancellation policy? Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Manage Bookings Online - Wisecars - Wisecars Read Customer Service Reviews of www.wisecars.com - Trustpilot Wisecars | Better Business Bureau Profile Dear Paul,Thank you for contacting us! Dear Allan,Thank you for sharing your customer service experience with us! When picking up the car, every driver must present their licence. WiseCare Claims and Cancellations | Wise F&I Your voucher is normally issued 48 hours before the pick-up time. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. You can also find this information on the confirmation voucher. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Save. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber It said and I'll recap ,"NOTHING more to pay ". These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. If you have already provided us with your flight details, the car rental company will be able to track your flight. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please make sure you return the vehicle to the same rental company from which you collected it. However, you will not be entitled to a refund if: Please check if you provided the correct email address. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars does not take responsibility for partners response times. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Read Customer Service Reviews of www.wisecars.com - Trustpilot All cancellations outside of the aforementioned timeframes will not be refunded. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. We used in October 2022. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Some Car Rental Companies in some rental countries may also require an International Driving Permit. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. 2023 Wisecars. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Anyone can write a Trustpilot review. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Thanks! Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. It is entirely up to the Car Rental Company whether they decide to do so or not.