Get hired today! Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Reporting Relationships Alight Solutions San Juan is looking for real people, who are passionate about customer care. * Initiate new leave cases in our system Customer Care Representative Human Resources. Find contacts: direct phone number, email address, work experience. Customer Care Representative Human Resources. Acknowledging and resolving customer complaints. Benefits start on your first day of employment, Programs & activities that give back to our. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Meet Alight Customer Care Watch on Why Alight? * Strong attention to detail with critical thinking skills As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. The mission of our customer care teams exemplifies the need for humanunderstanding. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Si es as, entonces ReedGroup es para ti! 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Insurance Health insurance Learn more about our customer care offices. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. This may include assisting the caller in navigating the system as well. This job is no longer accepting applications. Alight Easy 1-Click Apply. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Join our team. Copyright 2023 Grabjobs Pte.Ltd. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. 2023 As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. This position supports Alight s benefits administration and HR BPO platform businesses. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. You're able to quickly input and retrieve data while working with the customer on the telephone. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We're always looking for great talent. Find the best jobs in the US, apply in 1 click and get a job today! * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You have reached your maximum number of active job alerts. A Customer Service Representative also handles concerns, complaints, or other issues. These teams are a critical component of Alights health care,retirement and HR-delivery services. Our story. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Si es as , entonces ReedGroup es para ti! The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Stay updated on our new opportunitiesJoin our. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Ten paid holidays per calendar year (8 fixed and 2 floating). The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. A 401k plan that includes a corporate match. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. We reward continuous improvement and encourage you to own your own development. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. This program provides you with the foundation you need to lead to a path of success. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Try to use specific examples from your work or school history that relate to the question asked. We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. READ MORE Important information: Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Visit investor site Looking for an Alight office? Cons Benefits . Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). At Alight, we connect passion with purpose. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Alight Solutions Easy 1-Click Apply. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. We strive for Excellence Every Day by collaborating with our clients and colleagues. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. * Call Center and Hospitality experience preferred. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. This is a 6 months project and we offer Full Time Shifts (Rotating). Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - The mission of our customer care teams exemplifies the need for human understanding. The estimated base pay is $36,558 per year. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. You will be notified during the hiring process which checks are required by the position.