Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. You can log in with your email and passcode, or using Facebook or Google-connected login. Add items to your cart. Note certain items, such as alcohol, may not be added after your order is placed. You can quickly add the product to your shopping list right from the search page by pressing the + sign. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. This article has been viewed 46,717 times. During a watching session on the Instacart Website . Items" button to a point where you'll see the screen become a list of Shopped items and a progress bar showing the 6-step process laid out in full. At the top left, click the 3 horizontal lines 2. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. Tap Go to Checkout and scroll down to Delivery Tip. Need to give your driver last-minute delivery instructions? You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. However, Instacart Shoppers can choose what customers and orders they want to take. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Customer Service Manager. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. Authorization holds, recurring payments, and unknown charges. Take a photo of the exact product you are looking for and send it to your Shopper. I thought it was just a glitch at all he time. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. To favorite an item, select the item and the heart icon below it. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. These images are intellectual property of someone else, and Instacart will re-use them if necessary if they find it necessary to add the item to the database once found. You can change your delivery date and time up until a shopper begins working on your . You can chat with your Shopper explaining your decision towards the beginning of your order and they will try to comply with your decision, but keep this in mind when ordering these types of items from Instacart. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Go to the Instacart website (this feature isnt currently available in the Instacart app). You can customize colors and add your logo to the top of the page. . A personal shopper receives the order and starts collecting items as mentioned in the order. Go to Authorization holds, recurring payments, and unknown charges to learn more about authorization holds. Defaults to false. I waited a little while and refreshed the page again. Work your way down the entire page until you reach the bottom of the page and tap the "Add a . At checkout, continue to the Say thanks with a tip page. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. The store was just down the street, everything the customer wanted was available, and the . Adding the items you love to your Favorites is an easy way to view or buy them again. That was last Sunday..its been 9 days..same thing..i called instacart..everyday..ive uninstalled..reinstalled..tried accessing thru Google..nope.always use phone ..android.so went on MACBOOK PRO..same thing.except wouldn't accept my usual password..had to go thru all the bullshit from 10 yr. Ago..then back on phone..had to change everything there..i wish i could kick someones ass..so instacart thru their hands in air..nothing they can do..i called Wal-Mart..they said it's instacartinstacart say it's Wal-Mart..hey..in Canada Wal-Mart saves me 25$ for every 100$ i spend..superstore is ridiculously overpriced.."no frill's" low prices have gone the way of the dinosaurs. Note: Depending on your selected retailer and delivery time, your order may be stored at the appropriate temperature for each item until delivery. By signing up you are agreeing to receive emails according to our privacy policy. Tap Credits, promos & gift cards. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. Tell the agent you're reaching out about an order sent as a gift. Assuming there was no add on limit and I could add later, turns out there is. If you need to change its quantity to a lower number, press the - button then tap "Change qty". ). You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . The page contains the list of items, a map, the shopper's name, and delivery details. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. at the top of the screen to talk to your shopper. Learn how to implement the APIs with tutorials, how-to guides, and API . In general, our catalog doesnt include. Instacart Pickup. Adding a special request Select Add a special request at the bottom of the search results page. Tap Account > Your orders. You can choose to include this link in the customer notifications sent by Instacart. Include your email address to get a message when this question is answered. Sometimes, deli people (for special deli-made orders) may ask the Shopper for meat and cheese differences if not noted. Tap the current order. Open up the Instacart app. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. This is also an optional field. If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","bigUrl":"\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/347px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","smallWidth":460,"smallHeight":742,"bigWidth":347,"bigHeight":560,"licensing":"