I received mine within 2 days of ordering and I live in Canada! NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. The quality of Le Grand Bambino bag is amazing. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. 2023 Trustpilot, Inc. All rights reserved. The pants were the perfect color, fit well and well made! I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. Pretty things in your Shop Jacquemus is great!!! Does polene has a us number (really asking :) I know they are more low cost that him but still)? Awful brand terrible business. In addition, the fact of sending us a little booklet I find it super cool. I am in Australia and this is physically impossible. Everything was amazing. Fabulous Quality and Design! We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. I cannot track my order and furthermore they delay it more than it should alwayss. Jacquemus customer service . Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. We also ensure all reviews are published without moderation. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. And of course, the items were beautiful when they arrived. Buy Jacquemus bags and get Free Shipping & Returns in USA. Outstanding Customer Service! However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. I love that it was delivered to me super fast! I am very happy with my purchase! Verification can help ensure real people write reviews about real companies. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Find out how we combat fake reviews. It makes sense why someone returned it after removed tag of the item. Call Us. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. I love my bag! more. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. JavaScript seems to be disabled in your browser. Verification can help ensure real people write reviews about real companies. I'm just a little bit disappointed with the site of the company. . The pants were the perfect color, fit well and well made! Everything was amazing. We use dedicated people and clever technology to safeguard our platform. I am very happy with my purchase! I love your collections every year. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. It was it left to sit in the pouring rain. Anyone can write a Trustpilot review. Fast delivery, very nicely packed.Amazing product. I am still waiting for the product and I have not received any email when they will send to me . Users can call our helpline number to resolve their crypto related ptoblems quickly. Beautiful experience! Register to save your wishlist and stay updated on must-have pieces. They are so dope and very light so dont pull on the ear lobes. Initiative 1: Creating Jacquemus' first physical store in Paris. I loved the bag, it's great, and super fast delivery, thank you. Take a brief survey about today's visit . Got this a gift for my wife, she fell in love with it! was ok but the delivery with UPS was HORRIBLE. Outstanding Customer Service! Therefore it looks old or used. I love JACQUEMUS! Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. It was it left to sit in the pouring rain. Wonderful experience, I love my product!!!! Received the order but the box looks like its thrown somewhere. . The website is very userfriendly, I found everything great. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. Companies can ask for reviews via automatic invitations. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. Will definitely order again! Customer Care; Track an Order; Create a Return; FAQs . Thank you very much.I especially loved the packaging- as always :). Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Select a Default Payment Method. Outstanding Customer Service! The delivery was made very quickly and arrived in very good condition. Shift schedule availability from 8am -6pm in your local time zone. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. I ordered the Grand Bambino bag. I already wrote email to customer care center but hadnt receive reply yet. The quality of Le Grand Bambino bag is amazing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My experience was amazing! But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Easy to arrange refunds etc. Hope i could get an answer as soon as possible. Outstanding Customer Service! Overall it was great! The attention of detail with my order was exceptional. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. It goes against our guidelines to offer incentives for reviews. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! When it was delivered I wasnt home. You are very welcome to get in touch for size and styling advice or with any further questions on your order. It will consist of art and design, itt will have Love the quality & style of the hat & quick delivery! Companies can ask for reviews via automatic invitations. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. I am still waiting for the product and I have not received any email when they will send to me . LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. I am very happy with my purchase! I am always extremely pleased with all the items I have ordered. This is unacceptable. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! It looked absolutely beautiful on the site. Thanks for the customer experience as well. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. 1,501 people have already reviewed JACQUEMUS. I ordered the wrong size and had to return the item. It goes against our guidelines to offer incentives for reviews. Thank you for the fast delivery. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. Anyone can write a Trustpilot review. I love that it was delivered to me super fast! Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . Revoke a Website or App's Access to your Login with Amazon Information. And then I received my scarf .. wonderful. Call now to get direct help from coinbase customer support executives. Incredible quality, lots of compliments. For questions, discussions, and news about handbags and the fabulous designers who make them. All rights reserved. Incredible quality, lots of compliments. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Manage Your Backup Payment Methods. was ok but the delivery with UPS was HORRIBLE. So thank you Jacquemus!!! Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. and the service is great and shipping is fast! We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. My order arrived in no time and im super happy! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. I ordered the Grand Bambino bag. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. The bag is okay but a bit dusty and dirty. The item was shipped very quickly to the Netherlands . I love your website design, I love your brand. My order arrived in no time and im super happy! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shop the best in modern womenswear with the most recent collection from Jacquemus. Got this a gift for my wife, she fell in love with it! Much better of you used dhl not ups. Here are 8 tips for writing great reviews. If you are not getting responses or your item hasnt shipped after a long period of time, call them. I love JACQUEMUS! What should i do. It goes against our guidelines to offer incentives for reviews. Product well represented in PDP (would be nice to get a closer shot of the material). Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. I love my bag! 1,977 people have already reviewed JACQUEMUS. My order arrived in no time and im super happy! All previous emails sent to you from my private email prior to involving PayPal were ignored. Lists Featuring This Company Shoes Companies $100 coupon code. Please enter the details of your request. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. Love the quality & style of the hat & quick delivery! The company was founded in 20019 by Simon Porte Jacquemus. I shouldnt have to call France. The packaging, payment, etc. The delivery was made very quickly and arrived in very good condition. When it was delivered I wasnt home. and the service is great and shipping is fast! Thank you very much.I especially loved the packaging- as always :). And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fabulous Quality and Design! But obviously they have some customer service issues at the moment. Because of this I wouldnt order again.. The packaging, payment, etc. Also, Simon is on holiday. Received the order but the box looks like its thrown somewhere. Call now to get direct help from coinbase customer support executives. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Delve into our exclusive selection of designer must-haves. We use dedicated people and clever technology to safeguard our platform. Those fees can only be paid in cash. I love JACQUEMUS! Pretty things in your Shop Jacquemus is great!!! Im a big time jacquemus fan and have been for years. I cannot track my order and furthermore they delay it more than it should alwayss. Quality is great! We use dedicated people and clever technology to safeguard our platform. Entry level. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Even though the shipping was super fast, the cap i received unfortunately is not properly black. Beautiful experience! Coinbase customer support number is online now. FWRD Customer Service. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. Find out how we combat fake reviews. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. After ordering I received a confirmation email and the site states there would be delays. With my coupon I ordered jeans and they were send in two days, received three days later. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Product shipped out in a timely manner and arrived well packaged. For more information, please see our I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. Because of this I wouldnt order again.. Anyone can write a Trustpilot review. Privacy Policy I love your collections every year. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . What we offer: + Competitive hourly rate of $16/hour. I cannot track my order and furthermore they delay it more than it should alwayss. The website is very userfriendly, I found everything great. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Received the order but the box looks like its thrown somewhere. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. The pants were the perfect color, fit well and well made! Date of experience: January 19, 2023 RM It goes against our guidelines to offer incentives for reviews. The order arrived on time and every item came very well packed. Because of this I wouldnt order again.. Avoid. I will never ever buy anything from them again. We offer free 2 day shipping on all US orders. Date of experience: January 24, 2023. I cant even use it. Location: Remote live chat job, work online anyw in the world (United States preferred). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. All rights reserved. Will definitely order again! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Position: Remote Customer Support. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. I loved the bag, it's great, and super fast delivery, thank you. I started emailing customer service, messaged the customer service Instagram, nothing. The quality of Le Grand Bambino bag is amazing. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! United States. I cannot track my order and furthermore they delay it more than it should alwayss. Find out how we combat fake reviews. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. or fill in the form below. I love your collections every year. We also ensure all reviews are published without moderation. Sizing is great, the quality is superb and I will certainly reorder from the website. Companies can ask for reviews via automatic invitations. $25 - $35 per hour | Online/Remote Position | Flexible. Thank you for the fast delivery. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before.