I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Could you share what you have for your dashboard/report/etc and I'll take a look! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Look at the page layout again- there is another item you will need to add. Skip Main Navigation. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. (I made a custom button as well for this one.). He laughs when I poke his nose and tries to take toys out of my hand. Ensure the Macro sends an email to the customer. Are you using a Dev org or a playground generate from Trailhead? Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. rebecca@capstorm.com. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Service Cloud Specialist Superbadge - 4,5,6,7. 3. I have the same problem, I have the same problem, could you solve it? One of my favorite new things this week was taking a shower with my whole block collection. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. "my report is looking all correct. But I have created this Data Category, so I'm not sure what the issue is. I am right now @ step 6. hope to finish the superbadge now soon.!!! Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. The macro works without the email button being visible. Add to Trailmix. Something is blocking the challenge checker from fully running. Hi fixed it. Does it work? I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Yes you do. I'm chasing my own tail.
Service Cloud Specialist Superbadge Challenge 2 Question Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. I've no clue what more I need to do to complete this challenge. Thank you! Excellent statistics for your blog, thanks for taking the time to proportion with us. Processes. If you haven't taken the Onmi Channel module yet, now is a good time! But I have successfully created this service console in my playground. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Thank you SO MUCH. Did i use the wrong template? You, my amazing reader, get more than tips for a Salesforce Superbadge. Grief! I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! My brother has started to play with me! Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. The demand for UI/UX design implementation is continuing to grow. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. When it works it plays a sound to tell you that a case has been assigned to you. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Theyre such a useful way to remember what needs to be done before you start. Test it first by using real email addresses before you hit that button! If you are still stuck after that, leave a comment with some more details and I'll take a look. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I'm sure you've done this but is omin-channel enabled? nay help is much appreciated. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hyatt Place New Taipei City Xinzhuang. Leave a comment for the Trailhead Baby! I've been stuck on this error message for two days! My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Even clicked edit and save for the profile after changing console settings. I have finally managed to get through this stage. Anyone studying for their Service Cloud consultant certification. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Sales at Lychee shadow This comment has been removed by the author. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I really learned a lot here. Thanks for your advice and help. Don't be worried if you are updating several page layouts plus the console app. Making dinner for Mom!
Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I am getting mad over this error now. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. If you did them recently, try not to leave it too long to attempt this superbadge.
Health Cloud Superbadge Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Thank you very much for such an interesting post. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I have enabled the knowledge user check box in the user profile. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. I have created also both categories. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. advanced apex specialist superbadge solution. He laughs when I poke his nose and tries to take toys out of my hand. After editing the service console, you might have to edit the new profiles. 43 are for Admins. Its upsurd. {!Case.OwnerFirstName}, Ursa Major Solar. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge.
Service Cloud Specialist Superbadge - Qiita This way, I can take a deeper look. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Is there an "email template" in the "email template" object? I'd try this- Delete the current process. Have you set up the routing address? * Able to be used on a profile level? Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, What can I attach to help diagnose what I am still missing? It's easy to miss. Ensure you set up the routing for Advanced Cases properly. When you start a create a new report, simply click to start with a clean screen. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Leave a comment for the Trailhead Baby! Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Thank you!
Selling with Sales Cloud Specialist Superbadge - YouTube Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. It still gives me the same error that it isn't found. Please post some details of what you have. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Ensure Agents have access to Knowledge when viewing a Case." I am the Trailhead Baby! Change the labels for Case and Product To Maintenance Request and Equipment respectively.
Superbadge Apex Specialist Full Solutions - Salesforce Handle Or "on demand email to case". Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed.
Service Cloud Specialist | Salesforce Trailhead I ran into the same issue. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Wait 24 hours then re-create the process. You also get personal insight into the life of a Trailhead Baby! Hi All,Im struggling to complete challege 6. Do your routing configurations tie to the correct queues? Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. What item is on your lightning Case page layout to show Entitlements? @adityavarma chekuri try to name the support process only "Cloud Technical Team". This is my journey- a normal kid by day- a Trailhead explorer by night. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . hmmm This looks good. Its awesome once its all working.
Tips for Passing the Service Cloud Specialist Superbadge Modified 2 years, 1 month ago. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. I was convinced I was missing something and racked my brains over it. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. not sure how to troubleshoot this tho..@_@, hmmm! Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. @Joy.. Can you please share the solution ?r. Tonight's challenge involves the creation of two processes. Hello.
Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Go to a case- check the Status options. Goodness! It is hard to give many hints about this step without giving away too . "Not able to figure out what is wrong here. []Safari I also got this error. I am not intending to give out the answers, just a little bit of a nudge. I am glad that you figured it out. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Any ideas that can help me? Initial Response milestone- You only need 1 criteria. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Tonight's challenge involves the creation of two processes. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. My bet is that you missed one checkbox in the setup. Thanks. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Take a break, grab a snack, and watch this video. Ensure Agents have access to Knowledge when viewing a Case. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. I think it must have taken some time to register that I updated the values or something?!?!? These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Ensure Entitlements are visible on Cases in Lightning.' If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Note the filter. Ensure you set up the routing for Basic Cases properly." It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Ensure Entitlements are visible on Cases in Lightning. I'm working on the Service Cloud super badge and the error below is driving me nuts! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. THANK YOU! Review the steps to ensure you create the Cirrus Support Process. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I am getting this below error. I can only click on the Email tab. This thing is just hosed and I'm only on #2. hey,yes it was, i figured out after you replied. Book Now. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Usually this is due to some pre-existing configuration or code in the challenge Org. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you!
Service cloud specialist superbadge challenge 2 solution When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. If you need more help, leave a comment! Confused? this blog is beneficial and great information to share with us. I tried 10 different possibilities. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. here is the complete guide for designers that will increase your knowledge.